Electrical Product Support Engineer | SMC - Indianapolis
Overview
This role provides electrical application technical support for internal and external customers. The engineer owns troubleshooting and configuring pneumatic and electrical circuits, plus communication protocols like DeviceNet. They work with CAD models and product documentation in a corporate management system. The position demands fluency in design and problem-solving, using engineering first principles. A successful candidate mentors resources and leads teams. This role stands out for its blend of hands-on lab work and customer-facing technical communication.
What You'll Do10
- 1Interpret customer requirements to meet desired outputs and suggest alternatives.
- 2Conduct technical application evaluations and recommend solutions for customer inquiries.
- 3Communicate technical knowledge to technical and non-technical audiences.
- 4Troubleshoot and configure pneumatic and electrical schematics and circuits.
- 5Troubleshoot communication protocols like DeviceNet in industrial controls.
- 6Review and interpret data from CAD models and product documentation.
- 7Perform guided research on topics and provide summarized data results.
- 8Lead teams to accomplish tasks and corporate directives.
- 9Travel less than 25% for training, customer support, or trade shows.
- 10Record daily activities in the corporate management system.
Requirements10
- 1Bachelor's degree in electrical or technical engineering discipline.
- 24+ years relevant work experience preferred.
- 3Competent understanding of schematics and communication protocols.
- 4Novice understanding of CAE tools and product development process.
- 5Competent understanding of common industrial processes and controls.
- 6Competent in conducting research using corporate resources.
- 7Fluent in using basic inspection equipment: calipers, micrometers, flow meter, voltmeter, oscilloscope.
- 8Competent in using advanced inspection equipment: microscopes, CMM, Contour/Roundness Measuring Instruments.
- 9Fluent in communicating in English with internal and external customers.
- 10Ability to lift up to 51 pounds and work in office, lab, or manufacturing environments.
Salary Insight
Salary not disclosed in listing
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