Director of UX Research, Dating Outcomes & Platform
Overview
You will lead UX research for Hinge's Dating Outcomes and Platform areas, setting the strategy to understand what blocks real connections and how Hinge can shift dating online. You will manage a team of researchers, own the research roadmap, and partner with product, design, data science, and engineering leadership. This role synthesizes UXR and data science insights into product strategy at a global scale, directly shaping how Hinge invests. You will thrive on ambiguous, high-impact problems and build the organizational conditions for teams to execute well.
What You'll Do7
- 1Define and drive the UX research vision, strategy, and roadmap for Dating Outcomes and Platform, prioritizing questions before roadmaps lock.
- 2Lead, coach, and grow a team of seasoned researchers, setting a high bar for craft, rigor, and impact.
- 3Synthesize UXR and DS insights into points of view that shape product vision and executive decisions.
- 4Represent insights to senior leadership, communicating roadmaps, tradeoffs, and product implications.
- 5Drive cross-team synthesis and frameworks that unify insights across teams and product groups.
- 6Identify structural gaps and design ways of working to improve velocity, collaboration, and research quality.
- 7Build a team culture grounded in curiosity, rigor, deep user empathy, and fun.
Requirements9
- 110+ years of UX research experience in consumer-facing industries, with 4+ years managing and developing researchers across levels.
- 2Proven track record of leading research across complex, multi-team consumer product portfolios, with research directly shaping product strategy and measurable outcomes.
- 3Deep expertise in qualitative and quantitative methods, able to set the methodological bar and partner fluently with Data Science.
- 4Ability to operate at both strategic and craft levels, setting research vision while holding a high bar for rigor and execution.
- 5Experience managing and mentoring senior ICs, establishing clear roles and protecting independent scope.
- 6Demonstrated ability to diagnose and fix organizational dysfunction.
- 7Confident communicator who can represent research at VP-level, influence without authority, and present tradeoffs accessibly.
- 8Passion for innovation and exploring how emerging technologies, including generative AI, can elevate research.
- 9Passion for Hinge's mission of helping people build meaningful relationships.
Salary Insight
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