Director Event Technology III, Venue Operations
Overview
Lead a sales and operations team at The Westin New York Times Square, owning venue revenue between $3.75M - $8M. You manage high-profile events, drive profitability, and cultivate key venue relationships. Report directly to a Regional Director or RVP. This role demands a strategic leader who can navigate union labor, elevate team performance, and ensure World-Class service.
What You'll Do8
- 1Build and maintain strong relationships with venue clients at all levels, acting as a point of escalation for high-profile events.
- 2Drive revenue and profitability by managing labor, equipment sub-rentals, and other costs to meet financial goals.
- 3Direct operations for high-tech, high-volume events, ensuring equipment setups, strikes, and inventory control meet brand standards.
- 4Hold the sales team accountable for a healthy pipeline, accurate CRM entries, and timely forecasts.
- 5Serve as technical escalation resource, ensuring staff understand the technical aspects of the job and use company systems effectively.
- 6Lead performance management, coaching, and development to foster a culture of accountability and continuous improvement.
- 7Guarantee an Encore management presence at venue meetings, including daily stand-ups and sales meetings.
- 8Optimize labor and equipment sharing across local markets to maximize efficiency.
Requirements7
- 15+ years of audio visual experience.
- 23+ years of operations supervisory or management experience.
- 33+ years of customer service or hospitality experience.
- 4Working knowledge of audio-visual equipment in a live show environment.
- 5Ops 200 and Leadership 200 certifications.
- 6Proficiency with computer hardware, software, and Microsoft Office.
- 7Valid driver's license for operating company vehicles.
Salary Insight
$76 - $99k per year
Location
Required Skills
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