Desktop Support Technician, IT Support & Field Services
Overview
This role owns on-site IT support for a fast-paced facility, delivering hands-on desktop and mobile device help for end users. You will work within a small team and independently manage day-to-day IT activities, incident resolution, and targeted projects. The position offers a 12-month contract with potential extension and requires strong communication to explain technical details to non-technical stakeholders. You will differentiate by handling GxP, Labs, and R&D spaces while ensuring productivity across network and system infrastructure.
What You'll Do5
- 1Build and maintain day-to-day IT operations at the site to ensure seamless productivity
- 2Resolve 2nd-level incidents in person or remote and restore user productivity across network and systems
- 3Own incident lifecycle and drive decisive troubleshooting for field-based and specialty spaces
- 4Assist in projects around mobile devices, IT applications, and end-user computing hardware
- 5Provide clear updates to project leaders and present technical information to non-technical audiences
Requirements5
- 1Minimum of 2 years desktop support for PCs laptops and peripherals
- 2Minimum of 2 years onsite and remote support experience
- 3Minimum of 2 years supporting mobile devices Apple devices preferred
- 4High School Diploma required Associate's or Bachelor's preferred
- 5Valid Driver's license required
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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