Customer Support Specialist, Bearing & Power Transmission
Overview
You will own customer and sales support at BDI, handling order entry, purchasing, and quotations for industrial clients. You will work in a fast-paced team environment, supporting outside sales staff and walk-in customers. Your role is critical in ensuring customer satisfaction and operational efficiency. This position offers exposure to Microsoft Outlook, ERP systems, and bearing product lines, with a chance to develop mechanical aptitude.
What You'll Do8
- 1Answer customer emails and calls, identifying and interchanging bearings and power transmission products.
- 2Enter and maintain sales orders in ERP systems, expediting previous orders to meet deadlines.
- 3Quote product prices accurately to customers, leveraging Microsoft Excel for calculations.
- 4Purchase product directly from manufacturers, negotiating terms and tracking deliveries.
- 5Support outside sales staff with customer follow-up and documentation of cost savings.
- 6Capture over-the-counter sales by assisting walk-in customers with product selection.
- 7Perform warehouse duties such as shipping and receiving when needed, handling up to 50 lbs.
- 8Prioritize and multitask daily tasks, balancing phone, email, and in-person requests.
Requirements9
- 1High School Diploma or GED required.
- 21+ years in customer service or sales environment preferred.
- 3Strong Microsoft Outlook and general computer skills.
- 4Excellent communication and telephone etiquette.
- 5Exceptional math skills for quotations and order processing.
- 6Ability to work independently and in a team environment.
- 7Must be able to lift 50 pounds of product.
- 8Multitasking and prioritization skills in a dynamic setting.
- 9Basic product knowledge of bearings and power transmission is a plus.
Salary Insight
Salary not disclosed in listing
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