Customer Service Representative - Bay Insulation Systems Inc
Overview
The Customer Service Representative (CSR) will lead the customer experience at Bay Insulation Systems Inc. This role focuses on supporting customers and internal teams to deliver service excellence within a dynamic metal building insulation manufacturing setting. The ideal candidate will master Microsoft Dynamics 365 and drive efficient order handling.
What You'll Do9
- 1Serve as the primary point of contact for all customer inquiries with professionalism and courtesy
- 2Maintain expert proficiency in Microsoft Dynamics 365 for order tracking and documentation
- 3Confirm precise shipment details including dates times and locations across all channels
- 4Collaborate with sales teams and Plant Manager to ensure seamless order processing
- 5Handle administrative tasks such as phone operations filing and document routing
- 6Support quote preparation and purchase order placement to guarantee accuracy
- 7Monitor and communicate order statuses to both customers and internal stakeholders
- 8Assist with quotation development and follow-up to ensure complete order fulfillment
- 9Perform additional duties as directed to support plant and customer operations
Requirements8
- 1High school diploma or equivalent minimum one year customer service experience preferred
- 2Strong oral communication skills with proven ability to engage customers positively
- 3Proficiency in Microsoft Office Suite with emphasis on Dynamics 365 experience
- 4Ability to work adaptably in fast-paced environments with multitasking demands
- 5Bilingual Spanish proficiency valued depending on location
- 6Experience with PPE protocols including safety glasses and steel-toed footwear
- 7Understanding of industrial manufacturing processes and quality standards
- 8Commitment to accuracy and attention to detail under pressure
Salary Insight
$44 - $50k per year
Location
Required Skills
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