Inside Sales Representative, Steel Processing | Houston
Overview
As an Inside Sales Representative at Bayou Processing & Storage, you own the full order lifecycle for assigned customer accounts, from order receipt to shipment, coordinating with Production, Shipping, and Quality to ensure on-time delivery. You manage a portfolio of accounts in a 250,000-square-foot facility near the Port of Houston, serving steel, automotive, construction, and energy industries. Your work directly impacts customer satisfaction and operational success, with support from a collaborative team that values safety and integrity. This role offers the chance to grow within a stable, 20-year-old company that invests in employee development.
What You'll Do9
- 1Enter and maintain customer orders in the ERP system, reviewing purchase orders for pricing, specifications, packaging, and shipping requirements.
- 2Build strong customer relationships through responsive, professional communication, serving as the primary point of contact for assigned accounts.
- 3Coordinate order changes with Production Scheduling and Operations, monitoring production progress to ensure customer commitments are met.
- 4Support shipping by scheduling truck appointments, verifying shipping documentation, and coordinating expedited shipments when required.
- 5Respond to customer inquiries on orders, inventory, production status, pricing, and shipping, providing updates on schedule changes and delays promptly.
- 6Monitor customer inventory levels and assist with inventory inquiries or discrepancies to maintain accuracy.
- 7Coordinate pricing requests with the Commercial Sales team and communicate approved quotations to customers accurately.
- 8Maintain accurate customer files, work orders, and shipping documents, ensuring all required documentation is complete before production begins.
- 9Collaborate with Accounting, Quality, Production, and Shipping to ensure seamless order execution and resolve issues quickly.
Requirements10
- 12+ years of experience in customer service, inside sales, account management, or a manufacturing environment.
- 2Outstanding customer service and relationship-building skills, with strong verbal and written communication.
- 3Excellent organization and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
- 4Strong problem-solving and critical-thinking skills to resolve issues effectively.
- 5Proficiency with Microsoft Office, including Excel, Outlook, and Word.
- 6Knowledge of steel processing, inventory management, production scheduling, or shipping logistics is a plus.
- 7Bi-lingual in Spanish and English is preferred.
- 8Associate's or Bachelor's degree is preferred.
- 9Experience in steel processing, metals, or industrial manufacturing is preferred.
- 10Experience using ERP or MRP systems is preferred.
Salary Insight
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