Customer Service Specialist, Inside Sales & CRM
Overview
You will own the full customer service lifecycle for Spectra Metals Sales, handling inquiries, order processing, and issue resolution for a North American leader in aluminum rainware. You will drive sales growth through upselling and cross-selling while building long-term relationships with a diverse customer base. You will join a collaborative team of sales, operations, and support professionals, all focused on delivering exceptional service. With 45+ years of industry leadership, this role offers a direct path to account management and sales growth.
What You'll Do8
- 1Serve as the primary point of contact for customer inquiries via phone, email, and other channels, resolving issues with CRM tools in the first 90 days.
- 2Resolve customer concerns and complaints with clear, accurate solutions, documenting every interaction in Microsoft Office and CRM systems.
- 3Process orders, guide product selection, and provide pricing details, using ERP systems to ensure accuracy and speed.
- 4Identify and pursue upselling and cross-selling opportunities, leveraging product knowledge to increase order value.
- 5Build and maintain customer relationships through proactive check-ins, supporting retention and account growth.
- 6Collaborate with sales and operations teams to align on customer needs, sharing insights from CRM data to drive revenue.
- 7Drive sales initiatives by promoting new products and services, with a focus on maximizing revenue per account.
- 8Manage multiple priorities in a high-volume environment, using task management tools to stay organized.
Requirements7
- 1High school diploma or GED required
- 21-2 years of customer service, inside sales, or account management experience preferred
- 3Proficiency with CRM systems and Microsoft Office
- 4Strong written and verbal communication skills
- 5Ability to manage multiple priorities in a dynamic environment
- 6Problem-solving and organizational skills with a customer-first mindset
- 7Sales-oriented approach, identifying growth opportunities and building relationships
Salary Insight
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