Customer Support Agent Fastmail Hybrid
Overview
Fastmail seeks a Customer Support Agent for its hybrid role in Center City Philadelphia. This position drives email excellence through technical expertise and empathetic communication. You will resolve complex issues while fostering strong customer relationships.
What You'll Do11
- 1Help customers solve problems with kindness and compassion
- 2Troubleshoot technical issues and describe problems clearly
- 3Respond to queries promptly using written communication
- 4Become proficient with support documentation and tools
- 5Develop and maintain product knowledge about email systems
- 6Write and maintain help pages and internal documentation
- 7Prevent spam phishing while applying security best practices
- 8Collaborate with global teams via Slack and Zoom
- 9Participate in team meetings and employee interviews
- 10Escalate complex issues appropriately
- 11Grow skillset through continuous learning
Requirements10
- 1One year of customer support experience
- 2Outstanding written communication abilities
- 3Strong interpersonal and patience skills
- 4Experience with ticketing software like Zendesk
- 5Diploma or bachelor's degree
- 6Knowledge of privacy focused IT organizations
- 7Interest in email and calendar technologies
- 8Ability to work in collaborative environments
- 9Meeting all listed criteria
- 10Commitment to Fastmail's values
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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