Help Desk Tech II LexisNexis Hybrid Horsham PA
Overview
Join a dynamic team as a Help Desk Tech II to deliver rapid technical solutions while maintaining a high‑availability environment. You will own customer support operations and drive continuous improvement across hybrid work settings. This role offers flexibility and a focus on delivering exceptional service.
What You'll Do11
- 1Configure and set up workstations and laptops for on‑site customers
- 2Answer internal and external inquiries for hardware and software issues and resolve problems swiftly
- 3Manage monitoring and troubleshooting for infrastructure failures and event correlation
- 4Initiate corrective actions to minimize downtime and ensure IT availability
- 5Develop detailed technical documentation and SOPs for processes and best practices
- 6Collaborate with cross‑functional teams and vendors to resolve issues and reduce downtime
- 7Perform hardware and software installations, configuration, and troubleshooting
- 8Maintain strong interpersonal skills to build effective working relationships
- 9Demonstrate excellent organizational skills handling multiple priorities and issues
- 10Communicate clearly in writing and verbally to produce accurate technical content
- 11Execute backup procedures and leverage Office365 knowledge
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading technical support teams
- 3U.S. citizen status required
- 4Public Trust security clearance must be obtained
- 5Have experience with backup procedures
- 6Have experience with Office365
- 7Good understanding of software monitoring tools
- 8Excellent interpersonal skills for cross‑organizational collaboration
- 9Great organizational skills for managing multiple priorities
- 10Strong troubleshooting abilities for IT infrastructure issues
- 11Verbal and written communication proficiency for technical documentation
Salary Insight
$49 - $82k per year
Location
Required Skills
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