Technology Support Analyst | San Francisco Office
Overview
We seek a Technology Support Analyst to enhance desktop productivity across US offices. This role reports to the IT Manager and provides advanced troubleshooting for moderate to complex systems. The ideal candidate will bridge gaps between software/hardware engineers and end users while driving best practices for firm technology use. This position offers competitive compensation and opportunities for growth in a dynamic legal technology environment.
What You'll Do11
- 1Respond to end‑user and client technology queries with accurate solutions
- 2Provide Level 2 support for practice‑group hardware and software needs
- 3Install and upgrade applications while documenting failure scenarios
- 4Lead software pre‑pilots and coordinate roll‑outs with engineering teams
- 5Write technical articles for the internal knowledge base
- 6Analyze network and server issues and collaborate with specialists
- 7Maintain voice and LAN infrastructure in support locations
- 8Perform routine server maintenance and troubleshoot device connectivity
- 9Serve as a resource for mobility support and troubleshooting
- 10Support practice support technologies and temporary deployment sites
- 11Deliver desk‑side coaching during large‑scale technology initiatives
Requirements11
- 1Associate’s degree with 3+ years hardware/software support experience
- 2Microsoft Office Certification or A+ preferred
- 3Advanced arithmetic and data interpretation skills
- 4Proven ability to resolve non‑standardized technical problems
- 5Strong written and verbal communication abilities
- 6Experience with Windows operating systems and cloud services
- 7Certification in AWS Certified or similar cloud platform
- 8Familiarity with Kubernetes and container management tools
- 9Knowledge of Spark and Airflow for ETL pipeline development
- 10Demonstrated leadership in cross‑functional project coordination
- 11Commitment to continuous learning in enterprise technology environments
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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