Sr Analyst Technology Practitioner Technology Operations
Overview
Nationwide seeks a dynamic associate to join the Columbus Ohio Tech Lounge teams supporting associates with hands-on technology assistance. This high-visibility role focuses on resolving hardware software and account issues while enhancing daily technology experiences.
What You'll Do11
- 1Provide walk-up Tech Lounge support for hardware software login and performance issues
- 2Diagnose endpoint issues and determine repair reconfigure replace or redeploy actions
- 3Manage support work in queues with accurate notes routing SLA discipline and closure practices
- 4Support laptop setup replacement upgrades Windows Microsoft apps and general tech guidance
- 5Assist with queue coverage identify recurring issues and contribute to proactive service improvements
- 6Perform Level II technical support for hardware and software configuration incident management monitoring and knowledge management
- 7Coordinate with Level III support to mitigate incidents and validate change activities
- 8Offer on-site support during Business Continuity and Catastrophic events handling cabling facilities and network installation
- 9Act as advocate for end users on Level II technical support matters
- 10Execute ITSM best practices create operational knowledge maintain platform awareness apply secure engineering practices
- 11Communicate issue status including business impact through partnership with Incident Management teams
Requirements5
- 1Windows troubleshooting Microsoft 365 enterprise software support hardware deployment lifecycle support ServiceNow ticket discipline strong customer service judgment
- 2Two or more years of technology experience developing routine solutions one year basic troubleshooting exposure
- 3Knowledge of planning management accelerated solutions deliver framework information security acumen
- 4Effective communication influencing negotiating and priority setting demonstrated
- 5Insurance financial services industry knowledge preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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