Associate Technology Operations Coordinator
Overview
You will own L2 support for all associate-facing devices and technologies across Windows, macOS, iOS, Android, and meeting room systems, serving thousands of users in corporate offices and stores. You join a dedicated IT team that values proactive problem-solving and automation. You will detect and resolve issues before they impact productivity, using tools like Datadog and 1E. This role stands out because you design self-help solutions and partner with engineering to eliminate repetitive work, shaping how support operates.
What You'll Do10
- 1Troubleshoot and configure Windows and macOS laptops, tablets, smartphones, and peripherals at L2 level.
- 2Diagnose and resolve issues with Microsoft 365, authentication tools, and collaboration platforms.
- 3Maintain meeting room gear: video conferencing, A/V systems, and wireless presentation tools for flawless meetings.
- 4Monitor with Datadog to detect and resolve issues before they affect end users.
- 5Automate repetitive tasks using PowerShell, Bash, or Python and deploy solutions with 1E.
- 6Partner with L1 support to create documentation and self-help resources that reduce escalations.
- 7Own escalated incidents to resolution, run root cause analysis, and feed problem management.
- 8Coordinate with infrastructure and application teams to fix cross-functional issues.
- 9Review support metrics and feedback to refine processes and tools.
- 10Cross-train teammates and share new knowledge to improve organizational efficiency.
Requirements12
- 13+ years of hands-on IT support experience.
- 2Strong expertise with Windows 11, macOS, iOS, and Android.
- 3Skill with Datadog, 1E, Intune, SCCM, or JAMF.
- 4Experience with PowerShell, Bash, or Python scripting and automation.
- 5Familiarity with ITIL concepts: Incident, Problem, and Knowledge Management.
- 6Support experience with Microsoft 365, Teams, SharePoint, and collaboration tools.
- 7Ability to diagnose complex hardware, software, and network issues.
- 8Strong documentation and knowledge sharing skills.
- 9Excellent interpersonal skills with a customer-first mindset.
- 10A+ certification preferred.
- 11Experience with enterprise conference room A/V and telepresence systems preferred.
- 12Exposure to ServiceNow or similar ITSM platforms.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Advantage Microsystems
VerifiedIT Support Technician Level 1 | Advantage Microsystems
You'll provide first-line support for mission-driven nonprofits and businesses across the Bay Area. Split your time between field client visits and remote work, handling tickets from Microsoft 365 to VPN issues. You'll log into ConnectWise, Kaseya, and Microsoft Teams daily. This role stands out for its 9.5-year average tenure, clear promotion path to Level 3, and zero micromanagement culture.
Versant Media
VerifiedIT Support Analyst L1, Enterprise Help Desk
You own first-contact support for Windows, Mac OSX, Office 365, and Active Directory across Versant Media's enterprise. You'll resolve break-fix issues and fulfill requests via phone, chat, and in-person at the TechBar. You'll work alongside a collaborative IT team, escalating complex issues while keeping ownership. This role stands out for its blend of onsite presence and flexible scheduling, including weekends and holidays.
Apex Systems
VerifiedSupport Engineer III - Hardware & Software Troubleshooting
You own the installation, maintenance, and troubleshooting of desktop computers, peripherals, and software across the North Reading site. You resolve hardware, software, and user permission issues on a Windows 10 and macOS environment, supporting a team of 500+ employees. You work onsite, collaborating with the IT team to keep systems running with minimal downtime. Your role stands out for its focus on rapid diagnosis and hands-on fixes, not just ticket escalation.
Motion Recruitment Partners, LLC
VerifiedIT Support Specialist
As an IT Support Specialist, you will own end-user computing operations and digital workplace projects at scale. You will support mobile and IT applications, resolving hardware and software issues for a corporate environment. Reporting to project leaders, you will drive hands-on technical support and operations while consulting on Digital Workplace initiatives. This contract role offers direct impact on user experience and project outcomes.
Blitzy
VerifiedIT Service Desk Engineer, Enterprise IT Support
You will own frontline IT support for a fast-scaling AI platform, resolving Tier 1 tickets and shaping infrastructure decisions. You will manage Okta, Jamf, and Intune across Mac, Windows, and Linux devices, while supporting new hire onboarding and office buildouts. You will collaborate with security and engineering teams on MDM, VPN, and RBAC projects. This role moves beyond reactive help desk: you will design and implement IT systems used daily by the entire company.
TRU Infusion
VerifiedHelp Desk Technician, Tier 1 IT Support
You will own Tier 1 technical support for Windows 10/11, macOS, Android, and iOS devices across a multi-site healthcare company. You will resolve hardware, software, and network issues while maintaining ticket documentation and supporting internal projects. Working directly with the IT Director, you will gain hands-on exposure to Active Directory, Microsoft Entra ID, and Microsoft 365 administration. This on-site role in Phoenix, AZ requires early morning shifts and occasional travel.