Customer Success Manager, Enterprise AI & Appian Platform
Overview
The Customer Success Manager owns strategic account success at scale, guiding C-level stakeholders across enterprise customers to maximize value from Appian's platform. You will build deep relationships, translate business goals into actionable plans, and drive adoption of AI, robotic automation, and data fabric capabilities. Collaborate with cross functional teams and external partners to ensure measurable outcomes and long term growth. This role combines strategic advisory, program management, and hands on enablement in a fast growing environment.
What You'll Do10
- 1Build trusted advisor relationships with senior stakeholders and translate business needs into prioritized roadmaps
- 2Drive customer adoption by enabling clients to self serve, scale Appian applications, and realize value
- 3Align Appian capabilities with evolving customer strategies and identify expansion opportunities
- 4Monitor account health, proactively address risks, and remove barriers to successful adoption
- 5Develop joint success plans with measurable outcomes and sustained impact
- 6Cultivate deep expertise in Appian products and implementation methodology to guide customers
- 7Recommend process improvements and AI enabled solutions that drive efficiency and business value
- 8Communicate confidently across technical teams, business stakeholders, and executives
- 9Collaborate with partners, mentor colleagues, and promote agile practices
- 10Lead cross functional efforts to ensure on time delivery of customer value
Requirements8
- 1Bachelor's degree in a technical field
- 210+ years of combined experience in technology or technical consulting
- 3Proven ability to act as a trusted advisor and drive measurable business value for customers
- 4Understanding of enterprise platforms and systems and how they solve business problems
- 5Excellent consulting, communication, and presentation skills with executive and technical audiences
- 6Strong organization and project management skills with close attention to detail
- 7Experience with agile software development practices
- 8Expected travel averages around 25%, with higher travel during peak months
Salary Insight
$125 - $250k per year
Location
Required Skills
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