Customer Success Manager Public Sector Appian
Overview
Customer Success Manager leads client relationships to drive adoption and success using Appian's AI robotic automation Data Fabric platform. Responsibilities include shaping business goals establishing adoption lead strategic partnerships identifying risks and developing roadmaps. Closing highlights unique role differentiation.
What You'll Do10
- 1Uncover and shape customer business goals translating them into actionable plans driving execution with stakeholders
- 2Lead adoption empowering clients to self-sufficiently build manage and scale Appian solutions
- 3Establish strategic partnerships aligning Appian capabilities with evolving business strategies
- 4Identify opportunities to expand Appian footprint articulating data-backed business value cases
- 5Monitor account health proactively addressing risks removing barriers to adoption and growth
- 6Develop joint roadmaps delivering measurable outcomes sustain impact
- 7Build expertise in Appian products implementation methodology and best practices
- 8Recommend process improvements and AI solutions driving efficiency and business value
- 9Communicate confidently across technical teams business stakeholders and C-level executives
- 10Collaborate with internal and external partners mentor colleagues and advocate agile practices
Requirements7
- 1Bachelor's degree preferably in technical field
- 210+ years combined experience in technology or technical consulting
- 3Proven ability as trusted advisor driving measurable business value
- 4Understanding of enterprise platforms and systems solving business problems
- 5Strong consulting communication and presentation skills with executive and technical audiences
- 6Excellent organization and project management skills with attention to detail
- 7Experience with agile software development practices
Salary Insight
$125 - $250k per year
Location
Required Skills
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