Customer Solutions Coordinator R Transport, Inc.
Overview
R Transport, Inc. seeks a Customer Solutions Coordinator to join our Seattle team. This role will be among the first points of contact for customers, ensuring prompt and professional service from initial contact through project completion. The ideal candidate thrives in a fast‑paced environment, excels at problem‑solving, and demonstrates strong organization while managing multiple priorities. We offer a competitive compensation package and opportunities for growth within a dynamic environmental transportation company.
What You'll Do11
- 1Answer incoming customer calls emails and online inquiries
- 2Assist customers with transportation requests scheduling questions and general information
- 3Support Territory Managers by preparing quotes customer documentation and project files
- 4Coordinate customer communications before during and after projects
- 5Work closely with Dispatch to ensure customer expectations are met
- 6Maintain accurate customer records in our CRM and operating systems
- 7Assist with customer onboarding and account setup
- 8Track project documentation and follow up on outstanding items
- 9Help coordinate customer notifications permits manifests and supporting paperwork
- 10Identify opportunities to improve the customer experience
- 11Jump in wherever needed to help the team succeed
Requirements6
- 15+ years of customer relations operations logistics or transportation experience preferably in the environmental services industry
- 2Strong organizational skills
- 3Excellent written and verbal communication
- 4Experience gathering project information and assisting with the preparation of accurate profitable quotes
- 5Comfortable using Microsoft Office and CRM software
- 6Working knowledge of RCRA and special and dangerous waste logistics in the Pacific Northwest
Salary Insight
$62 - $73k per year
Location
Required Skills
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