Customer Service Team Lead, Food City - Front End Operations
Overview
Own front end operations for a grocery store and help drive store performance at a local level. Lead customer service interactions and guide cash handling, merchandising, and policy compliance. Collaborate with clerks and supervisors to model professionalism and coach team members. This role emphasizes a hands-on leadership style and a focus on a positive customer experience.
What You'll Do10
- 1Lead front end operations to ensure accurate checkout and efficient service
- 2Coach and train new team members and serve as a role model and trainer for the team
- 3Direct customer service interactions with smiles, greetings, and product information
- 4Manage cash registers, counter operations, and adherence to store policies
- 5Oversee ordering and merchandising across departments including grocery, dairy, liquor, HBC, non foods, and frozen foods
- 6Enforce safety guidelines and health department requirements
- 7Collaborate with courtesy clerks and cashier/clerks to maintain professionalism and productivity
- 8Monitor performance, provide feedback, and contribute to a positive team environment
- 9Support store leadership in daily operations and customer service excellence
- 10Assist in selecting and training staff and promoting a strong team culture
Requirements5
- 1Must be 18 years of age and 21 for positions serving alcohol
- 2Ability to stand, sit, lift up to 50 lbs, push, keyboard, walk, bend for extended periods
- 3Experience in customer service or retail is preferred but not required
- 4Willingness to work in a fast-paced environment with safety and policy compliance
- 5Availability for onsite contract role in Phoenix, AZ
Salary Insight
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