Customer Service Specialist, Call Center & Healthcare Support
Overview
Customer Service Specialist role focused on high-volume inbound and outbound calls in a Livermore, CA clinic-like setting. Owns patient interactions, demographic and plan changes, and INR result collection at scale. Join a fast-paced team dedicated to patient success and remote monitoring adoption. This role offers exposure to healthcare products and digital platforms, with a focus on accuracy and compliance.
What You'll Do10
- 1Build rapport with patients and physicians while obtaining INR results
- 2Design and document patient interactions using call scripts and digital platforms in a healthcare context
- 3Lead time management to meet schedule adherence and patient needs
- 4Ship testing support, product overviews, and basic technology instructions to patients
- 5Own escalations and complaints while maintaining HIPAA privacy and security standards
- 6Drive adherence to prescribed test frequency and promote digital platform usage
- 7Debug and resolve patient inquiries by applying policy controls and clinical guidelines
- 8Scope and collect data on patient demographics and plan changes for accurate records
- 9Scale communication strategies across multiple channels to support high-volume calls
- 10Monitor outcomes and report findings to ensure patient satisfaction and continuity of care
Requirements10
- 1High school diploma or equivalent (required)
- 22 years of high-call-volume call center experience
- 3Strong written and verbal communication skills
- 4Proficient with Microsoft Office and multiple digital platforms
- 5Ability to work onsite in Livermore, CA and flexible training hours
- 6Excellent attendance and time-management abilities
- 7Experience handling sensitive information with HIPAA compliance
- 8Comfort with standard computer setups and multiple screens
- 9Willingness to work within changing priorities and environment
- 10Preferred: Associate's degree and clinical environment experience
Salary Insight
$27k per year
Location
Required Skills
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