Customer Service Representative, Pharmacy Operations & Patient Support
Overview
Healthcare customer support at a modern compounding pharmacy serving providers and patients across states. Own the customer experience from inquiry to order fulfillment and feedback collection. Work with a collaborative pharmacy team to resolve issues, protect patient privacy, and improve service delivery. This role stands out through on-site collaboration, compliance focus, and a human-first approach.
What You'll Do9
- 1Build relationships with customers and proactively identify solutions to meet needs
- 2Respond to inquiries via phone, email, and digital channels with accurate, timely information
- 3Process customer information, prescriptions, and insurance details to ensure efficient orders
- 4Collaborate with the pharmacy team to coordinate shipments and customer services
- 5Maintain meticulous records supporting regulatory compliance and strong customer relationships
- 6Identify opportunities to improve customer experience and streamline processes for management review
- 7Uphold patient privacy and confidentiality in all interactions
- 8Perform additional duties to support departmental and organizational goals
- 9Adhere to on-site schedule and training requirements to ensure seamless operations
Requirements5
- 1Ability to work on-site five days per week at 4802 N. Sam Houston Pkwy W, Houston, TX
- 2Proficiency with computer systems, electronic health records, and relevant software
- 3Excellent communication and interpersonal skills for diverse customer groups
- 4Strong problem-solving and critical thinking abilities
- 5Commitment to continuous learning and delivering exceptional service
Salary Insight
$37 - $44k per year
Location
Required Skills
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