Customer Service Representative GTT LLC
Overview
Customer Service Representative at GTT LLC based in New York offers hybrid flexibility. This open enrollment position runs November 1 through March 31 requiring bilingual fluency and availability aligned with Central or Eastern Time zones.
What You'll Do11
- 1Assist providers by resolving coordination of benefits inquiries through analysis of patient activity
- 2Interpret insurance coverage details and communicate accurate information
- 3Document all customer interactions thoroughly
- 4Educate customers and dental professionals on eligibility benefits and claims payment
- 5Provide guidance on self-service tools and network access options
- 6Route inquiries to appropriate departments when needed
- 7Respond professionally to inquiries via phone email web portal and chat
- 8Resolve complex inquiries and claim payment issues with proper follow-up
- 9Take ownership of resolution for resubmissions stop payments and voids
- 10Meet departmental goals while adhering to administrative policies
- 11Contribute improvement suggestions for service delivery processes
Requirements10
- 1Fluency in English and Mandarin bilingual requirement
- 2Availability aligned with Central or Eastern Time zone business operations
- 32 years high volume customer service experience
- 41 year health insurance industry experience
- 5High school diploma equivalent
- 6Ability to operate computers and use Microsoft Office applications
- 7Strong organizational skills and attention to detail
- 8Experience with Cisco phone systems preferred
- 9Work independently and collaboratively within team environment
- 10Capacity to handle repetitive tasks without compromising accuracy
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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