Customer Care Representative Hiregy Tampa FL
Overview
Hiregy seeks a Customer Care Representative in Tampa, FL to deliver superior phone service and resolve customer issues. The role involves handling inquiries about products and billing while supporting dental technicians. Responsibilities include managing holds and escalating concerns to leadership. This position offers competitive pay and benefits during the contract period.
What You'll Do11
- 1Provide superior phone service to resolve general case issues
- 2Answer calls and emails to address product inquiries and billing questions
- 3Assist dental technicians with follow-up calls
- 4Ensure case resolution within expected timeframes
- 5Place and clear cases on hold as needed
- 6Monitor and respond to emails promptly
- 7Filter concerns to the Customer Service Director
- 8Cross-train across departments if required
- 9Maintain personal scrubs as dress code
- 10Conduct background and drug screenings
- 11Complete all company policies
Requirements10
- 1Minimum 3 years customer service experience
- 2High volume phone call experience
- 3Proficiency with computers and Microsoft systems
- 4Personal scrubs required
- 5High school diploma or equivalent
- 6Background check and drug screening
- 7Valid driver's license
- 8Valid vehicle insurance
- 9Ability to pass drug test
- 10Valid work authorization
Salary Insight
Salary not disclosed in listing
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