Customer Service Representative Remote Globe Life
Overview
We seek a bilingual representative fluent in English and Spanish to join our team. This role engages customers via phone and email while handling policyholder account changes and ensuring accurate processing. The ideal candidate thrives in a supportive collaborative environment focused on excellence.
What You'll Do11
- 1Answer and return calls professionally addressing customer concerns
- 2Resolve complaints through effective communication
- 3Process daily requests with high accuracy
- 4Provide ongoing product and process training
- 5Assist with workflow distribution and document scanning
- 6Monitor communications for trends and potential fraud
- 7Conduct complaint research and facilitate resolutions
- 8Complete assigned projects within set timelines
- 9Maintain proficiency in Microsoft Word and Excel
- 10Demonstrate strong analytical skills and attention to detail
- 11Handle multiple tasks while meeting deadlines
Requirements7
- 1High School Diploma or equivalent
- 21-2 years customer service experience
- 3Fluent in English and Spanish
- 4Strong integrity and confidentiality
- 5Ability to work independently and as part of a team
- 6Reliable attendance and flexible scheduling options
- 7Commitment to continuous learning and growth
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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