Customer Service Representative, French, LEGO North America
Overview
Own customer support for LEGO fans in English and French during peak season at our Tempe AZ site. You will handle inquiries by phone and email, resolving issues and guiding customers through digital experiences. You will join a collaborative team in a hybrid work model and participate in a 4-5 week in-person induction. This role is a fixed-term contract through January 29 2027 and offers a bonus potential and a comprehensive benefits package.
What You'll Do5
- 1Respond to consumers in English and French via phone and email to resolve order status and account issues
- 2Engage with customers using our tools to troubleshoot brick related queries and digital experiences
- 3Build strong relationships with consumers and deliver a fun engaging service
- 4Adapt to flexible shifts with in-office and remote work after training
- 5Collaborate with team to provide exceptional service during peak season
Requirements5
- 1Fluency in English and French
- 2Experience in customer service or contact center environments preferred
- 3Ability to use IT tools to support consumer requests
- 4Willingness to work a variety of shifts including mornings and weekends
- 5Strong problem solving and communication skills
Salary Insight
$46k per year
Location
Required Skills
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