Customer Service Representative Caliber Collision
Overview
Own customer service operations at a large onsite location. Monitor work volume schedule and recommend load level adjustments. Coordinate rental car and tow companies to provide one-stop service while managing insurance partner requirements. Provide exceptional service to internal and external customers. Contribute to a collaborative environment that promotes career growth.
What You'll Do11
- 1Greet and assist internal and external customers delivering personalized service
- 2Monitor daily work volume and submit load level requests as needed
- 3Partner with rental car and tow providers to ensure seamless customer experiences
- 4Maintain comprehensive knowledge of insurance authorization and billing processes
- 5Analyze workload patterns and suggest staffing optimizations
- 6Develop strong verbal and written communication abilities
- 7Navigate multiple software platforms including Microsoft Office Suite
- 8Prioritize tasks effectively in a fast-paced setting
- 9Deliver personable customer interactions across diverse audiences
- 10Collaborate with cross-functional teams to resolve operational challenges
- 11Support company mission by restoring customers' daily rhythms
Requirements6
- 11+ years of customer-facing experience
- 2Proven ability to thrive in high-volume environments
- 3Demonstrated communication proficiency
- 4Experience with scheduling and resource allocation systems
- 5Familiarity with insurance documentation requirements
- 6Commitment to continuous learning and development
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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