Collision General Manager - Auto Repair Operations
Overview
Run the full operation of a Caliber Collision service center in Houston, Texas. Own all center functions: production, administration, risk management, and teammate development. Oversee a team repairing vehicles according to Caliber SOPs and industry standards. Recruit, train, and retain talent while managing financial performance. This role offers immediate benefits, paid certifications, and career growth from within a national company.
What You'll Do7
- 1Own the center's daily operations: production, administration, risk, and client metrics.
- 2Drive team performance through recruiting, training, and retention of talented teammates.
- 3Review financial metrics monthly to identify trends and adjust strategies.
- 4Ensure repairs meet Caliber's Standard Operating Procedures and insurance partner guidelines.
- 5Build a culture of safety and quality, prioritizing thorough and profitable repairs.
- 6Manage the center's budget and financial goals with a focus on profitability.
- 7Handle customer concerns with a personable service approach, ensuring satisfaction.
Requirements9
- 13+ years of Collision Management Experience
- 2Valid driver's license and insurable under company policy (must be 21+).
- 3Advanced understanding of Collision Estimatics.
- 4Experience with CCC1 estimating software.
- 5Knowledge of collision repair processes and procedures.
- 6Ability to understand written and verbal instructions.
- 7Skilled in prioritizing tasks in a fast-paced environment.
- 8Personable customer service for internal and external customers.
- 9Capable of physical activity: reaching, kneeling, bending, lifting 50+ lbs.
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