Customer Service Rep at Domino's Pizza
Overview
You will own the counter and phone during peak hours, taking orders and managing carryout and delivery flow at our Chestnut St. store. Working with a tight-knit crew, you will handle customer interactions and support pizza makers during the rush. This role offers flexible shifts that fit around school or another job, with growth paths into management for those who want it. You will bring personality and people skills to a fast-moving team that values speed and service.
What You'll Do8
- 1Take customer orders over the phone and at the counter, entering them accurately into the POS system.
- 2Handle cash and card payments, balancing your drawer at the end of each shift.
- 3Greet every customer with a smile and respond to questions about menu items, promotions, and delivery times.
- 4Bag orders and hand them to customers or drivers, ensuring accuracy and speed during the rush.
- 5Assist with light prep, such as folding boxes and restocking cups and napkins, to keep the front of house ready.
- 6Communicate with the makeline and drivers to keep orders flowing and customers happy.
- 7Resolve customer concerns courteously, escalating to the manager on duty when needed.
- 8Maintain a clean and organized front counter and lobby throughout your shift.
Requirements8
- 118+ years old (required for most locations).
- 2High school diploma or equivalent, or current student.
- 36+ months experience in customer service or food service preferred, but not required.
- 4Positive attitude and a friendly personality, with a desire to help people.
- 5Ability to stand for long periods and lift up to 25 lbs.
- 6Basic math skills for cash handling and order totals.
- 7Available to work evenings, weekends, and holidays, as the rush hours demand.
- 8Must be able to follow instructions and work as part of a team.
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