Domino's FranchiseVerified Source

Customer Service Rep at Domino's Pizza

Onsite · Boston, Massachusetts
Posted August 12, 2026
contract

Overview

You will own the front counter and phone lines at a high-volume Domino's store, turning orders into deliveries during peak hours. You will handle customer interactions, money, and order accuracy in a fast-paced team. This contract role runs daily and evening shifts, with growth into store management. You'll start with pizza training and move up as you master the rush. What sets this apart: flexible schedules and a path to franchise ownership.

What You'll Do8

  • 1Take orders over the phone and in person with a smile, entering them into the POS system during peak hours.
  • 2Answer customer questions about menu items, delivery times, and promotions.
  • 3Handle cash and card payments, operating the POS terminal accurately.
  • 4Bag orders and pass them to drivers, checking for completeness and hotness.
  • 5Keep the front counter and lobby clean and stocked with supplies.
  • 6Assist with pizza preparation when needed, using pizza ovens and dough handling tools.
  • 7Resolve customer issues on the spot, offering replacements or refunds.
  • 8Train new team members on order entry and customer service standards.

Requirements8

  • 11+ year in customer service roles, preferably in food service.
  • 2Valid food handler's card if required by local law.
  • 3Basic math skills for cash handling and order totals.
  • 4Ability to stand for 4-6 hour shifts and lift up to 25 pounds.
  • 5Reliable phone and internet connection for online orders.
  • 6Availability for evenings and weekends, including Friday and Saturday rush hours.
  • 7Strong verbal communication skills for phone and face-to-face interactions.
  • 8High school diploma or equivalent.

Salary Insight

Salary not disclosed in listing

Location

Typeonsite
LocationBoston, Massachusetts

Required Skills

Customer Service
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