Nory-CoVerified Source
Remote

Customer Happiness Representative Remote Seasonal Part-Time

Remote · New York, New York
Posted August 12, 2026
contract

Overview

NORY seeks a Customer Success Representative to nurture families through exceptional communication and relationship-building skills. This role drives customer satisfaction and supports process improvements while aligning with our values of empathy and purpose.

What You'll Do7

  • 1Provide exceptional customer service via email phone and chat to resolve inquiries and issues promptly
  • 2Build and maintain positive relationships with customers anticipating their needs
  • 3Conduct customer outreach and follow-ups to ensure continued engagement
  • 4Maintain accurate records of customer interactions and monitor feedback for improvement
  • 5Collaborate with cross-functional teams to meet customer needs and drive process enhancements
  • 6Assist with special projects supporting the customer happiness team
  • 7Analyze problems to create sustainable scalable responses

Requirements5

  • 1Empathetic problem solver with strong written and verbal communication skills
  • 2Skilled at building long-term relationships and proactive in improving processes
  • 3Purposeful driven passion for achieving results and making an impact
  • 4Positive attitude solution-oriented mindset and accountability
  • 5Open to feedback continuously learning and a team player valuing empathy

Salary Insight

Salary not disclosed in listing

Location

Typeremote
LocationNew York, New York
This is a remote position

Required Skills

customer servicecommunicationrelationship managementprocess improvementdata analysis
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