Customer Service Team Supervisor - Minted Remote Seasonal
Overview
Seasonal Customer Service Team Supervisor role in Kansas City Missouri remote position starting September through December 2026. Lead CS Leads and CSRs delivering exceptional contact quality and service. Motivate teams achieve productivity quality and attendance goals while ensuring premium customer experiences.
What You'll Do25
- 1Supervise CS Leads and CSRs providing daily support subject matter expertise and coaching
- 2Drive productivity through queue management and adherence monitoring
- 3Check in with CSRs at shift start and provide feedback at shift end
- 4Stay present monitor communications answer questions and provide real-time feedback via Slack and Google Hangouts
- 5Host weekly one-on-one meetings reviewing performance providing coaching and empowerment
- 6Ensure adherence to workforce management guidelines for breaks lunches and scheduling
- 7Complete promo code requests financial transactions fulfiller requests and vendor communications
- 8Stay current on Minted products services and policies developing subject matter expertise
- 9Promote positive friendly environment supporting morale and cooperation
- 10Coach develop and manage performance of team members
- 11Collaborate with cross-functional teams to identify roadblocks and develop solutions
- 12Produce weekly business reviews outlining team performance coaching status quality assurance and productivity ratings
- 13Lead by example set standards for high touch premium service demonstrate empathy and drive results
- 14Multitask and stay focused in fast-paced environment with changing priorities
- 15Learn Minted products processes products and adapt quickly
- 16Share upward feedback work closely with senior leaders to improve associate and customer experience
- 17Use technology reliable flexible hours including weekends based on business needs
- 18Meet flexible variable hour schedule including weekends
- 19Hold Bachelor’s degree or equivalent work experience
- 20Demonstrate 4+ years customer service experience preferably eCommerce or retail
- 21Show leadership experience managing team performance and driving results
- 22Maintain strong work ethic positive attitude problem solving ability
- 23Exhibit leadership skills excellent written verbal communication
- 24Possess great people skills strong written oral communication
- 25Excel computer software Google Docs Sheets Slides
Requirements14
- 1Reside in Arkansas Arizona Colorado Connecticut Florida Georgia Idaho Illinois Kansas Louisiana Maine Minnesota Missouri Montana North Carolina New Jersey Nevada Oklahoma Oregon Tennessee Texas Utah Virginia Washington Wisconsin
- 2Work Monday Friday
- 35+ years building ETL pipelines with Spark and Airflow
- 4Remote seasonal role September through December 2026
- 5Bachelor’s degree or equivalent work experience
- 6Proven leadership experience managing team performance and driving results
- 7Strong work ethic positive attitude problem solving ability
- 8Ability to lead by example setting standards for high touch premium service
- 9Familiarity with eCommerce platforms and processes
- 10Excellent written verbal communication skills
- 11Experience collaborating with cross functional teams
- 12Knowledge of workforce management guidelines for breaks lunches scheduling
- 13Ability to multitask and prioritize tasks effectively
- 14Flexible availability including weekends
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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