Customer Experience Coordinator (Part Time) - Veterinary Emergency
Overview
You will define the customer experience at VEG, a 24/7 emergency veterinary hospital in Millburn, NJ, owning every interaction from greeting to follow-up. Working alongside a tight-knit team of nurses and doctors, you will manage all communication channels, ensure seamless care coordination, and find creative ways to say yes to pet parents. This part-time role offers $1,000/year travel stipend for credentialed staff, flexible scheduling, and unmatched growth through VEG clinical programs. You will thrive in a fast-paced, high-stakes environment where empathy and adaptability are paramount.
What You'll Do9
- 1Greet every customer with warmth and urgency in person, over the phone, or online.
- 2Oversee all customer communications including calls, emails, and texts, recording details accurately and routing urgent medical calls to a doctor immediately.
- 3Deliver personalized, memorable experiences by finding creative ways to say yes to customer needs.
- 4Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate.
- 5Keep nursing team and doctors updated on customer needs to ensure a seamless care experience.
- 6Provide confidential, compassionate guidance on financial options and end-of-life decisions.
- 7Process payments accurately while protecting personal and financial information.
- 8Follow up with customers after visits to check on their pet's care and strengthen relationships.
- 9Celebrate and capture special moments (with permission) to create lasting connections between customers, their pets, and the hospital.
Requirements10
- 12+ years of experience in a customer service role.
- 2Advanced proficiency in computer programs and practice management software.
- 3Highly organized with strong attention to detail.
- 4Strong communication skills able to interact positively with anyone.
- 5Ability to multitask and thrive amid chaos.
- 6High emotional intelligence able to read a room and plan accordingly.
- 7Adaptable and amenable in high stakes environments.
- 8Problem solving skills and a focus on innovation.
- 9Must be willing to work in a noisy environment with strong or unpleasant odors.
- 10Availability to work nights, weekends, and holidays on a rotating or as needed basis.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Veterinary Emergency Group (VEG)
VerifiedCustomer Experience Coordinator Veterinary Emergency Group
Lead the definition of customer experience through service focus and participation. Passionate about perfecting the experience before during and after visits. Build valuable experience and pave unexpected rewarding career directions.
UrgentVet
VerifiedPart-Time Urgent Care Senior Veterinary Assistant
UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our hospitals offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment. Are you looking for an opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to helps animals among a great team of people? This part-time role provides flexible hours including evenings weekends and holidays. Ideal candidate demonstrates professionalism dependability healthy and positive communication skills and the ability to multi-task in a hands-on environment. Energetic people-and-pet person with excellent work ethic and social and organizational skills willing to travel for on-site training and onboarding prior customer service experience prior animal hospital setting must be able to lift 40 lbs. Regular on-site presence is essential due to the nature of veterinary hospital operations. In-person attendance supports patient care responds to time-sensitive needs collaborates with clinical teams and maintains safety and well-being of patients clients and staff. Committed to equal employment opportunities and considers reasonable accommodation under ADA.
Ethos Veterinary Health
VerifiedCustomer Service Representative, Veterinary Specialty Hospital
You will own the front-desk experience for a 24/7 specialty and emergency hospital, managing client flow, phone systems, and patient admissions at Alpharetta Veterinary Specialty + Emergency. You will work with EzyVet and multi-line phone systems, supporting teams in Internal Medicine, Oncology, Surgery, and Neurology alongside a dedicated emergency department. You will adapt to each client's needs, ensuring a respectful and uplifting culture. This role stands out for its full-time benefits, shift differentials, and professional development assistance.
Veterinary Emergency Group (VEG)
VerifiedEmergency Credentialed Veterinary Technician Hoboken NJ
VEG seeks an Emergency Credentialed Veterinary Technician to join our fast‑paced team in Hoboken, NJ. The role transforms emergency veterinary care by delivering gold‑standard, emotionally intelligent service while empowering staff to thrive in a supportive environment. Candidates will own patient care from triage to discharge and drive continuous improvement across our nationwide network.
Petco
VerifiedVetco Veterinary Assistant Full Time
Lead care at our local dispatch office and travel to clinics to support veterinary teams. This role drives pet wellness while fostering authentic connections with families. Join a passionate team dedicated to making every pet's journey unique. We value teamwork collaboration and genuine impact.
Veterinary Emergency Group (VEG)
VerifiedEmergency Veterinarian Relief Clifton NJ
VEG seeks a per diem Emergency Veterinarian to deliver exceptional care in a supportive team setting. This role offers rapid growth opportunities and a focus on innovative emergency practices.