Customer Experience Coordinator Veterinary Emergency Group
Overview
Lead the definition of customer experience through service focus and participation. Passionate about perfecting the experience before during and after visits. Build valuable experience and pave unexpected rewarding career directions.
What You'll Do11
- 1Greet every customer with warmth and urgency in person over phone or online
- 2Oversee all customer communications record details accurately and route urgent medical calls quickly
- 3Deliver personalized memorable experiences seeking creative ways to say yes to customer needs
- 4Listen with empathy resolve concerns quickly and anticipate issues before they escalate
- 5Keep nursing team and doctors updated on customer needs for seamless care experience
- 6Provide confidential compassionate guidance on financial options and end-of-life decisions
- 7Process payments accurately while protecting personal and financial information
- 8Follow up with customers after visits to check on pet care and strengthen relationships
- 9Celebrate and capture special moments creating lasting connections between customers pets and hospital
- 10Work with staff across departments to improve communication and collaboration
- 11Implement solutions that enhance operational efficiency and customer satisfaction
Requirements11
- 12+ years of experience in customer service role
- 2Advanced knowledge in computer programs and practice management software
- 3Highly organized with strong attention to detail
- 4Strong communicator able to interact positively with anyone
- 5Multitask effectively in chaotic environments
- 6Adaptable willing to work nights weekends and holidays
- 7Ability to thrive in fast-paced setting with diverse personalities
- 8Empathetic people centric approach
- 9Strong sense of ownership commitment to impactful results
- 10Curious nature asking insightful questions and seeking growth opportunities
- 11Demonstrated ability to acknowledge mistakes share credit and lift up team accomplishments
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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