Veterinary Client Care Representative Denver | Veritas
Overview
You will own the front door of a 24/7 specialty and emergency hospital in Wheat Ridge, Colorado. As the first voice pet owners hear in a crisis, you'll guide them through urgent care, schedule consultations, and coordinate admissions and discharges. Working alongside board-certified specialists, you'll support a team committed to Truth in Medicine and Trust in Partnerships. This role stands apart because it blends direct client advocacy with the operational heartbeat of a hospital that never closes.
What You'll Do8
- 1Serve as the first point of contact for pet owners, welcoming them with empathy and clarity during high-stress situations.
- 2Guide clients to the appropriate specialty or emergency services based on their pet's condition, triaging calls with active listening.
- 3Schedule consultations and coordinate admissions and discharges, ensuring a smooth flow for every patient visit.
- 4Help families navigate care options and payment processes, reducing barriers to access and improving outcomes.
- 5Maintain accurate client and patient records in hospital systems, processing payments and documenting interactions in real time.
- 6Collaborate with clinical and administrative teams to deliver a seamless experience, from first call to follow-up.
- 7Manage a high volume of incoming calls and walk-ins, prioritizing urgent cases while remaining composed and solution-focused.
- 8Contribute to a culture of compassion and teamwork, supporting colleagues during peak demand and celebrating wins together.
Requirements7
- 1A genuine passion for helping people and the pets they love, with the ability to stay calm and empathetic in emotional situations.
- 2Strong active listening skills to identify client needs and provide clear, actionable guidance.
- 3Excellent verbal and written communication skills, with a professional and compassionate tone.
- 4Solid organizational skills and attention to detail, even in a fast-paced hospital environment.
- 5Confidence using multiple computer systems and learning new technology quickly.
- 6Previous experience in veterinary medicine, healthcare, customer service, or a related client-facing role is preferred.
- 7Availability to work a flexible schedule, including weekends and holidays, as the hospital operates 24/7/365.
Salary Insight
$37 - $48k per year
Location
Required Skills
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