Customer Care Dispatcher Pacific Office Automation
Overview
Pacific Office Automation seeks a detail-oriented Customer Care Representative/Dispatcher based in Pleasanton CA. This role drives support ticket creation identification escalation documentation and routing while meeting monthly service targets. Ideal candidates possess strong telephone skills active listening and multi-tasking abilities within fast-paced settings. The position offers growth opportunities and competitive compensation.
What You'll Do10
- 1Answer incoming support calls
- 2Create support tickets on behalf of customers
- 3Identify and escalate issues to Helpdesk
- 4Document all call information according to SOPs
- 5Use basic computer applications
- 6Communicate with customers technicians and salespeople
- 7Schedule service calls
- 8Meet monthly service goals
- 9Recognize document trends in customer calls
- 10Route calls to appropriate resources
Requirements8
- 11-2 years dispatch experience or call center agent
- 2Experience using IT ticketing support systems
- 3Proficiency with Unified Communications for business solutions
- 4Strong phone and verbal communication skills with active listening
- 5Proven ability to multitask in fast-paced environments
- 6High attention to detail and strong organizational skills
- 7Experience with Microsoft Word and Excel
- 8Bi-lingual ability is a plus
Salary Insight
$42 - $50k per year
Location
Required Skills
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