HVAC Dispatcher
Overview
Bill Howe Plumbing, Inc. seeks an HVAC Dispatcher who will coordinate daily technician activities and drive revenue. This role supports a team of over 200 employees and focuses on delivering exceptional customer service while operating under the Bill H.O.W.E Way. The ideal candidate thrives in a fast-paced environment and promotes from within.
What You'll Do19
- 1Coordinate Service Requests: Efficiently schedule and dispatch service calls to field technicians.
- 2Communication Point: Serve as primary contact for field teams customers and management.
- 3Problem-solving: Address customer inquiries and resolve issues promptly to ensure satisfaction.
- 4Monitor and Adjust Schedules: Closely monitor schedules and make real-time adjustments to optimize operations.
- 5Record-Keeping: Maintain accurate records of service requests schedules and incidents.
- 6Emergency Response: Coordinate emergency response efforts as necessary.
- 7Collaboration: Work with other departments to streamline processes and improve service delivery.
- 8Follow-Up: Follow up on repair quotes.
- 9Sales: Sell renew and expand renewable service agreements to both new and existing customers.
- 10Manage Dispatch Board: Keep field personnel actively servicing clients and generating revenue.
- 11Optimize Scheduling: Maximize productivity and revenue through effective call scheduling.
- 12Client Notifications: Inform clients in advance if a technician cannot arrive within the scheduled time window.
- 13Appointment Rescheduling: Re-schedule appointments at clients convenience as necessary.
- 14Adhere to Protocols: Strictly follow the “Dispatching for Profits Priority Service Schedule” to ensure proper technician assignment.
- 15Timeliness: Ensure all technicians arrive at their designated appointments on time.
- 16Debriefing: Conduct debriefs with technicians after job completion to identify any client satisfaction issues.
- 17Invoice tracker: Update “Field Collaboration” spreadsheet with all quality control notes from close outs.
- 18Invoice and batch All jobs within 24 hours.
- 19Shout Outs: Send daily shout outs to service technicians for sold repairs.
Requirements9
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons managing high volume service centers
- 35+ years experience in HVAC plumbing electrical or other service based industries
- 4Excellent verbal and written communication skills
- 5Strong problem-solving abilities with a customer centric mindset
- 6Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously
- 7Proficiency in basic computer applications and call center software; ServiceTitan experience is a plus
- 8Prior dispatching experience is required
- 9Pay range $20 - 25 USD per hour (San Diego)
Salary Insight
$42 - $52k per year
Location
Required Skills
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