Computer Client Support Analyst, IT Help Desk & desktop support
Overview
Own Tier 1 technical assistance for end users within a large enterprise. Handle desktop, mobile, network, and peripheral hardware and software issues at scale. Support a continuous operations environment and contribute to service desk improvements through incident management and customer service. Collaborate with teammates in a clustered support model and engage in on site operations in Sacramento.
What You'll Do9
- 1Build Tier 1 desktop and technical support for end-users across the organization
- 2Diagnose and resolve issues related to hardware, software, and peripherals on desktops and mobile devices
- 3Guide incident management to restore services quickly and meet service level objectives
- 4Escalate complex problems to higher tiers while providing clear documentation and status updates
- 5Support on site operations and contribute to ongoing service desk improvements
- 6Collaborate with team members to improve knowledge base and Troubleshooting guides
- 7Monitor and document incidents and resolutions to identify recurring patterns
- 8Assist with basic network connectivity and printer issues within the enterprise
- 9Provide excellent customer service and communicate effectively with non technical users
Requirements7
- 1Bachelor's degree or equivalent experience in IT support
- 2Experience providing Tier 1 desktop and end user support in a corporate setting
- 3Solid understanding of Windows and macOS desktop environments
- 4Experience with mobile device management and basic network concepts
- 5Strong customer service skills and ability to document issues clearly
- 6Ability to work onsite in Sacramento, CA
- 7Demonstrated problem solving and collaboration skills
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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