Desktop Tier 2 Technician - MacOS Windows
Overview
Provide Tier 2 desktop support for users in HW operating systems Windows and MacOS email and standard applications printers smartphones and other managed tools. Provisions and de-provisions equipment and accounts supports system refresh images new computers and securely wipes hard drives documents tracks resolves and reports incidents using ServiceNow. Has advanced technical skills regarding applications operating systems machine configurations and networked devices. Experience troubleshooting core services file email print web portal and network. Escalates incident to appropriate team when unresolved by Tier 2.
What You'll Do9
- 1Build and design scalable desktop support processes
- 2Design and implement efficient ticket resolution workflows
- 3Lead proactive system refresh and image deployment initiatives
- 4Drive secure hardware decommissioning and data sanitization
- 5Own and manage Tier 2 support operations for Windows and macOS environments
- 6Scale technical assistance through standardized deployment templates
- 7Debug complex issues across file systems email clients and network services
- 8Deliver exceptional customer service while maintaining compliance standards
- 9Collaborate with cross-functional teams to improve support efficiency
Requirements9
- 1High school diploma or GED with 3+ years of Desktop Support experience
- 2Formal technical training or degree preferred
- 3Proven experience imaging new systems deploying and refreshing computers
- 4Strong knowledge of Windows 10/11 and macOS environments
- 5ITSM ticketing proficiency with ServiceNow experience
- 6Microsoft Endpoint Administrator certification highly desired
- 7Ability to obtain agency suitability clearance before start date
- 8Excellent communication skills both oral and written
- 9Patient and collaborative attitude in fast-paced settings
Salary Insight
$60k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
TEKsystems
VerifiedDesktop Support Analyst - Windows & Mac
You will own end-user technology support for a Boston-based organization, resolving Tier I and II incidents across Windows and macOS environments. You will serve as the first point of contact for colleagues, using phone, remote tools, and in-person interactions to keep productivity high. You will manage user access within Active Directory, support Microsoft 365 applications, and troubleshoot network issues including VPN and Citrix. Your work will directly impact daily operations, with a focus on minimizing downtime and ensuring a seamless experience for all employees.
Empower AI Inc.
VerifiedDesktop Support Technician, Tier II & ITIL
You will provide Tier II desktop support across the Department of State's IT enterprise, owning incident resolution from first response to final fix. You will ensure desktops, laptops, and mobile devices meet security and performance standards, logging every incident in ServiceNow. You will collaborate with management to deploy remote desktop management tools powered by AI diagnostics and predictive analytics, reducing downtime across thousands of endpoints. This role demands a mix of hands-on troubleshooting and strategic project support, making it ideal for a technician ready to shape the future of federal IT operations.
TRU Infusion
VerifiedHelp Desk Technician, Tier 1 IT Support
You will own Tier 1 technical support for Windows 10/11, macOS, Android, and iOS devices across a multi-site healthcare company. You will resolve hardware, software, and network issues while maintaining ticket documentation and supporting internal projects. Working directly with the IT Director, you will gain hands-on exposure to Active Directory, Microsoft Entra ID, and Microsoft 365 administration. This on-site role in Phoenix, AZ requires early morning shifts and occasional travel.
Phaxis - Technology
VerifiedService Desk Technician, Tier 1-2 Support NYC
Own end-user technology support for 1,000+ employees across desktop, mobile, and collaboration platforms. You'll be the first line of defense for incident resolution, working within Jira Service Management and Microsoft 365 tools like Outlook, Teams, OneDrive, and SharePoint. Join a fast-paced IT team onsite in New York City for a 3-month contract with extension potential. This role stands out with exposure to Microsoft Copilot and MDM for iPhone/iPad support.
Alloy Surfaces Co Inc
VerifiedIT System Administrator, Tier 2/3 Support & Infrastructure
As the IT System Administrator, you own hands-on technical support for end users, systems, and escalated issues across onsite and remote teams. You'll combine Tier 2/3 helpdesk expertise with system admin duties like endpoint management, basic networking, and infrastructure support. You'll coordinate with a Managed IT Services Partner to keep operations seamless and serve as the internal technical resource for complex situations. This role stands out with direct involvement in cybersecurity initiatives and automation via PowerShell.
Trusted Cyber
VerifiedTier 1 IT Technician - MSP Support & Helpdesk
You'll be the first point of contact for client support requests, owning Tier 1 tickets from resolution to escalation. You'll troubleshoot Windows 11, Microsoft 365, and Teams issues, manage onboarding and offboarding, and keep our clients productive. This is a hands-on role where you'll work directly with clients and senior technicians, gaining real-world MSP experience. If you're a student or contractor looking for meaningful work and a path to full-time employment, this role delivers.