Community Manager, Apartment Property Operations | Boston
Overview
This role owns daily operations for a 1550-unit apartment community in Boston, driving financial performance and resident satisfaction. You lead a team of leasing and maintenance staff, managing budgets, marketing, and compliance with Fair Housing and ADA regulations. Working at Greystar, the largest U.S. apartment operator, you coordinate with ownership and vendors to hit revenue targets. This position stands out for its direct impact on a large property's P&L and the opportunity to shape resident experience.
What You'll Do10
- 1Develop property budgets by analyzing financial statements, market projections, and operational reports to set rent rates and meet revenue goals.
- 2Oversee lease enforcement from application approval to renewals, including inspections, notices, evictions, and collecting late fees per lease terms.
- 3Drive marketing and leasing strategies by researching market trends to maximize occupancy and revenue.
- 4Resolve resident complaints and service issues promptly to boost retention and satisfaction.
- 5Manage vendor invoices by verifying work, checking insurance certificates, and coding expenses to correct accounts.
- 6Supervise property staff through hiring, onboarding, training, and performance management.
- 7Conduct routine property inspections to ensure safety, cleanliness, and curb appeal standards.
- 8Maintain client/owner relationships via tours, status updates, and response to requests.
- 9Prepare monthly financial reports and other administrative documents to track performance.
- 10For California properties, manage lease files using the state-specific checklist.
Requirements9
- 14-6 years of property management, sales, and customer service experience covering financial records, revenue growth, and team coordination.
- 2Bachelor's degree in Business Management, Real Estate, or related field preferred.
- 3Strong proficiency in property management software, preferably Entrata, Yardi, or OneSite.
- 4Valid driver's license to operate a golf cart on property.
- 5Solid skills in Microsoft Excel, Word, and database tools for reports and documents.
- 6Leadership ability to direct and evaluate team members, including maintenance staff.
- 7Ability to manage multiple priorities in a fast-paced environment.
- 8Excellent communication and conflict resolution skills.
- 9Detail-oriented with independent work style and team collaboration.
Salary Insight
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