Commercial Development Associate - Drone Delivery Expansion
Overview
You will own vendor acquisition and community engagement for Manna's U.S. market launches, turning unfamiliar territories into thriving drone delivery zones. Reporting to the Commercial Lead, you will work alongside Operations, Marketing, and Customer Service teams to secure food supply and local buy-in before launch. This role demands direct, hands-on interaction with property owners, merchants, and stakeholders, setting you apart as the local face of a pioneering service. You will shape the playbook for scalable expansion across the U.S.
What You'll Do10
- 1Identify, evaluate, and onboard local vendors, managing the full lifecycle from first contact to live agreements and ongoing relationships.
- 2Negotiate commercial terms with vendors including pricing, menus, promotions, and service levels to secure the best value for Manna and its customers.
- 3Support Operations by providing local market insights and engaging property owners to secure launch sites, while keeping site approvals with the Operations team.
- 4Engage decision-makers directly to explain how the drone delivery service operates, addressing concerns and building trust.
- 5Set up and manage partnerships with aggregators to expand vendor reach and streamline ordering.
- 6Track vendor performance against agreed KPIs and service levels, resolving issues with data-driven decisions.
- 7Identify vendor clusters in candidate cities to pinpoint potential new bases and explore opportunities beyond food as categories evolve.
- 8Act as the local point of contact for early customer and community engagement, answering questions with clarity and fact-based reasoning.
- 9Keep the Customer Service team informed about new vendors, menus, specials, and promotions to ensure accurate customer information.
- 10Maintain an accurate vendor pipeline and document learnings from early U.S. market entry to make expansion repeatable.
Requirements9
- 13+ years in vendor management, procurement, business development, or a sales-related role.
- 2Experience introducing a new service, platform, or physical operation into U.S. markets, with a track record of navigating undefined territory.
- 3Direct experience working with external stakeholders such as landlords, property owners, vendors, partners, or local authorities.
- 4Proven ability to progress agreements, contracts, or partnerships where there is limited precedent and no defined playbook.
- 5Strong negotiation and contract management skills, with comfort in drafting and finalizing terms.
- 6Analytical mindset to assess vendor performance and identify improvement opportunities using metrics.
- 7Exceptional communication skills, able to explain unfamiliar concepts like drone delivery clearly and without jargon.
- 8Willingness to travel regularly and spend extended time on the ground in new locations.
- 9Experience in logistics, supply chain, or e-commerce is a plus, but not required.
Salary Insight
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