Care Coordinator Front Desk Medical Receptionist at Confluent Health
Overview
front desk medical receptionist role at Foothills Sports Medicine Physical Therapy within the Confluent Health family. You will be the first voice and face for patients, setting a warm, organized, and professional tone from the initial call through every visit. This fast-paced, multi-tasking position values calm follow-through and ownership, impacting patients and the clinical team. The role is full-time, onsite in Phoenix, with a structured onboarding and growth opportunities within clinic leadership.
What You'll Do6
- 1Build welcoming, professional first impressions for patients, visitors, and referral sources
- 2Manage front desk operations including check-in, check-out, scheduling, insurance verification/authorization, and phone calls
- 3Review and schedule referrals, create or update patient records, and guide patients on next steps
- 4Maintain patient flow by confirming appointments, managing waitlists, filling cancellations, and following up for future visits
- 5Collect copays and balances accurately, with basic payment tracking or reconciliation when needed
- 6Protect patient privacy and uphold HIPAA standards in all interactions and documentation
Requirements5
- 1High School Diploma or GED required
- 21+ year of customer-facing or patient-facing experience
- 3Ability to multitask and stay organized in a busy environment
- 4Comfortable communicating on the phone and handling upset callers with professionalism
- 5Basic computer proficiency and willingness to learn scheduling software and EMR systems
Salary Insight
$35k per year
Location
Required Skills
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