Bilingual Customer Service Representative, Construction Products
Overview
Own bilingual customer service for order processing and product information at scale in a fast paced environment. Work with NetSuite to guide customers through orders, returns, and inquiries. Collaborate with internal teams to resolve issues and improve the customer journey. This role stands out by combining bilingual support with hands on NetSuite processes and a focus on construction products.
What You'll Do10
- 1Build customer relationships by guiding orders and processing payments in NetSuite
- 2Handle inquiries via phone and email with accurate product pricing and availability information
- 3Provide product knowledge and upsell potential products or services based on customer needs
- 4Collaborate with internal departments to resolve order status, shipping inquiries, and returns
- 5Maintain customer records and process accounts and payments accurately
- 6Print and reconcile daily cash reports and NetSuite outputs to ensure balance
- 7Prepare product or service reports in NetSuite by collecting and analyzing customer data
- 8Ensure 100% bilingual communication in English and Spanish across all touchpoints
- 9Support onboarding of high quantity quotes and custom orders
- 10Close daily operational tasks including account maintenance and data entry
Requirements10
- 1High school diploma or equivalent
- 2Bilingual fluency in English and Spanish (read, speak, write) is mandatory
- 35+ years of customer service experience
- 4Experience with NetSuite or similar ERP system
- 5Experience with MS Office suite
- 6Experience with construction products such as flooring, siding, doors
- 7Ability to pass a background check and drug screening
- 8Experience handling high-volume orders and customizing quotes
- 9Past experience with order processing, payments, and account maintenance
- 10Willingness to work Monday to Friday 8:00 AM to 5:00 PM in Brandon, FL
Salary Insight
$42 - $44k per year
Location
Required Skills
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