Benefits and Eligibility Specialist, Eligibility Interviewer at DES
Overview
Own the eligibility interview process for Nutrition Assistance, Medical Assistance, and Cash Assistance across on-site offices. Scale impact by guiding Arizonans through complex eligibility criteria while delivering compassionate, accurate service. Collaborate with FAA teams and use multiple systems to determine benefits and support client outcomes. This role stands out with in-person training, on-the-job coaching, and a strong focus on customer service in a fast-paced environment.
What You'll Do5
- 1Build rapport with clients in person or by phone to collect information and make eligibility determinations for multiple aid programs
- 2Design and conduct interviews using data across multiple screens to complete applications and processing steps
- 3Deliver high quality customer service while guiding applicants through complex eligibility requirements and available resources
- 4Maintain compliance with agency standards and performance metrics including accuracy, timeliness, and service levels
- 5Own data entry and verification tasks to ensure accurate eligibility decisions and proper documentation
Requirements9
- 1One year of experience performing eligibility reviews or one year of customer service experience
- 2High School Diploma or GED
- 3Ability to work in person at an Avondale field office or similar onsite location
- 4Strong computer skills including navigation of multiple screens and software (Google Suite or Microsoft)
- 5Excellent written and verbal communication with empathetic and patient customer service
- 6Proven ability to work independently and as part of a team
- 7Demonstrated basic math skills and ability to explain eligibility requirements to diverse applicants
- 8Access to a vehicle if driving is required for the role
- 9Pass background and reference checks and comply with E-Verify
Salary Insight
$37k per year
Location
Required Skills
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