Eligibility Interviewer, Benefits Specialist
Overview
You will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and Temporary Assistance for Needy Families. You will work full-time in an office, attending paid classroom training and on-the-job training. You will provide quality customer service to clients in person and by phone, facing challenging situations. You will use Google Suite and Microsoft tools to access multiple screens while interviewing. This role offers comprehensive benefits and a chance to help families thrive.
What You'll Do6
- 1Conduct eligibility interviews with clients in person and by phone using Google Suite and Microsoft applications.
- 2Collect and gather information to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- 3Complete applications and interviews by entering data on a computer while navigating multiple screens.
- 4Provide empathetic customer service to individuals and families facing personal challenges.
- 5Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.
- 6Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources.
Requirements5
- 11+ year performing eligibility reviews or 1+ year of customer service experience.
- 2High School Diploma or GED.
- 3Professional written and verbal communication skills.
- 4Core math skills including addition, subtraction, multiplication, and division.
- 5Ability to evaluate and make decisions independently while working on a team.
Salary Insight
$37k per year
Location
Required Skills
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