Eligibility Specialist - One Community Health
Overview
Customer Service Specialist assists families without health coverage by providing enrollment support for health insurance and related programs. Located in Midtown Sacramento CA. Responsibilities include demonstrating empathy and cultural sensitivity while performing job duties that benefit patients. Closing statement highlights unique aspects of the role.
What You'll Do11
- 1Demonstrate empathy and cultural sensitivity when assisting patients facing hardship or language barriers.
- 2Perform job duties and make decisions that prioritize patient interests.
- 3Actively listen to client questions and respond professionally in person and over the phone.
- 4Provide prompt and courteous information regarding insurance services.
- 5Take initiative to seek assistance for efficient patient request resolution.
- 6Collaborate on training initiatives and conduct departmental cross training.
- 7Conduct concise professional interviews for new patient registrations and recertifications.
- 8Assist with enrollment into Covered CA Medi-Cal and related programs.
- 9Obtain annual state certification for Covered California enrollment and Medi-Cal benefit programs.
- 10Work as part of multiple Covered California sites and PrEP-AP Enrollment Worker teams.
- 11Educate patients on insurance responsibilities including co-pays deductibles and out-of-pocket costs.
Requirements11
- 1High School Diploma or equivalent required.
- 2Three years of previous customer service experience.
- 3Covered California Certification obtained after training.
- 4Qualified Medicare Beneficiary (QMB) status preferred.
- 5Valid BLS CPR certification preferred.
- 6AA Degree or higher preferred.
- 7Experience with Epic EHR system preferred.
- 8Ability to collaborate across diverse backgrounds and perspectives.
- 9Inclusive thinking and interpersonal awareness demonstrated.
- 10Familiarity with trauma-informed systems and restorative practices.
- 11Reasonable accommodations available under ADA and FEHA.
Salary Insight
$54 - $69k per year
Location
Required Skills
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