Automotive Service Advisor, Nissan Norwood & Service Excellence
Overview
Automotive Service Advisor role at Nucar Nissan of Norwood drives service lane efficiency and customer satisfaction for a busy, award winning shop. You will coordinate with hungry technicians to deliver quality repairs and estimates. The team operates in a 4 day work week with strong growth and a high standard for customer service. You’ll join a department recognized as a zone leader for Service Green CSE and above with a collaborative culture.
What You'll Do10
- 1Build accurate service estimates and communicate repairs clearly to customers
- 2Design and prioritize workflow to optimize technician productivity
- 3Lead the service write up process and vehicle check-ins to minimize wait times
- 4Ship customer vehicles through diagnostics and repairs with quality control
- 5Own parts procurement and vendor communication to maintain inventory and turnaround times
- 6Scale customer satisfaction by ensuring transparent pricing and timely updates
- 7Drive service metrics including first-time fix rate and customer retention
- 8Collaborate with technicians to review repair recommendations and final outcomes
- 9Deliver a positive service experience that encourages repeat visits and referrals
- 10Reduce bottlenecks in the service lane by coordinating with advisors and techs
Requirements5
- 1High School Diploma or equivalent required
- 2Extensive knowledge of automotive industry and parts required
- 32+ years Previous service or advising experience required
- 4Commitment to professional growth and customer service excellence
- 5Ability to work onsite in Boston area and manage a dynamic service environment
Salary Insight
$70 - $130k per year
Location
Required Skills
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