Service Advisor Surf City Nissan
Overview
Own vehicle repair communication and relay information to technicians. Greet customers and help determine repairs and costs. Maintain up-to-date knowledge about employer services. Contact customers about repair status. Differentiate by focusing on customer interaction and service center management.
What You'll Do11
- 1Greet customers and direct them to an available technician
- 2Consult with technicians about needed repairs and alternatives
- 3Answer customer questions about service outcomes and consult technicians when necessary
- 4Inform customers about potential cost savings and warranty protections
- 5Assist customers with deciding to fix their car through the dealership shop or trading the vehicle
- 6Oversee and manage the service center’s scheduling and workflow
- 7Inform customers of changes in service or when their vehicle is ready to be picked up
- 8Strictly follow procedures outlined in the BAR Write Right manual and the Nissan APRM Service Advisor Skills and Qualifications
- 9Communicate technician repair recommendations clearly to customers
- 10Translate customer needs to technicians
- 11Handle complaints diplomatically and politely
Requirements9
- 15+ years building ETL pipelines with Spark and Airflow
- 2CDK experience preferred
- 3Xtime experience preferred
- 4DealerLogix experience preferred
- 53-5 seasons of experience
- 65+ years experience with data tools
- 75+ years experience with ETL pipelines
- 8Spark and Airflow proficiency
- 9Nissan experience preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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