Assistant Manager Wendy's Atlanta GA
Overview
Restaurant Assistant Manager (AM) supporting Wendy’s service culture in Atlanta GA. This role drives customer delight through training and coaching, leads huddles, ensures food safety compliance, and optimizes sales and efficiency. Unique collaboration with management to maximize profitability and operational excellence.
What You'll Do47
- 1Train monitor and reinforce food safety procedures to store management team trainers and crew employees
- 2Ensure all food safety procedures are executed according to Company policies and health/sanitation regulations
- 3Coach and retrain managers as required and take corrective actions with GM support
- 4Work with Restaurant Management to train develop and communicate with crew members through team huddles manager meetings
- 5Supervise crew members and Team Trainers to maximize retention and improve service standards
- 6Create service culture designed to Delight Every Customer
- 7Lead and drive selling culture through customer service OSAT sales incentives and average ticket growth
- 8Analyze results coach consistent selling behaviors and create action plans to support sales growth
- 9Maximize store sales goals versus annual operating plan including marketing program participation
- 10Evaluate store performance to develop plans to resolve unfavorable trends and enhance sales
- 11Manage assigned store requirements for new product rollouts and procedures
- 12Ensure protection of Wendy’s brand and assets through store compliance with company policies
- 13Project create execute effective labor scheduling and monitor daily labor variances
- 14Maintain proper coverage via crew member schedules to ensure customer service standards
- 15Partner with other restaurant managers to set Daily Operations Plan (DOP)
- 16Teach train and develop managers in appropriate DOP execution
- 17Analyze and problem solve customer feedback using VOC indexes to coach crew and management
- 18Follow up and ensure resolution of relevant VOC issues
- 19Drive and execute marketing calendar including local restaurant marketing
- 20Ensure huddles are conducted consistently on all day parts focusing on exceeding customer expectations
- 21Teach train and develop managers to conduct effective huddles
- 22Supervise crew members and subordinate managers to maximize retention
- 23Support and lead cultural onboarding and ongoing restaurant communications
- 24Reinforce and follow up on policies and procedures for safe efficient professional environment
- 25Appropriately utilize Customer Experience Playbook to resolve service issues
- 26Diagnose service issues and direct subordinates to execute playbook plays
- 27Approve analysis of customer feedback to align daily ops plan
- 28Communicate feedback to team and make corrections throughout shift
- 29Approve schedule changes to support business needs
- 30Monitor service quality and adjust positioning guidelines as necessary
- 31Recommend corrective actions for guest complaints
- 32High school diploma preferred three years restaurant management experience preferred one year supervisory experience
- 33Maintain ServSafe certification knowledge of employment laws
- 34Ability to multitask in fast-paced environment
- 35Ability to maintain composure give sound advice
- 36Flexible 50 hour work week availability
- 37Reliable transportation and ability to drive long distances
- 38Work all day parts and any day of week
- 39Use headset must stand lift carry bend kneel stoop
- 40Customer Service required
- 41Time Management
- 42Food Service Operations
- 43Restaurant Operations
- 44Supervisory Management
- 45Team Building
- 46Written Communication
- 47Oral Communications
Requirements22
- 15+ years building ETL pipelines with Spark and Airflow
- 25+ years restaurant management experience
- 31+ year full-time equivalent supervisory experience
- 41+ year restaurant retail or customer service experience
- 5ServSafe certification
- 6Knowledge of federal state and local employment laws
- 7Ability to learn Wendy’s systems such as WeLearn HMS
- 8Multi-task in fast-paced environment
- 9Strong customer orientation
- 10Accuracy and attention to detail
- 11Professionalism composure discretion
- 12Flexible 50 hour work week
- 13Reliable transportation
- 14Ability to work all day parts
- 15Ability to lift 25-50 pounds
- 16Stand for prolonged periods
- 17Headset required
- 18Demonstrate accurate performance in fast-paced noisy environment
- 19Ability to work in team environment
- 20Show customer focus
- 21Report promptly regular work all day parts
- 22Area office location flexibility
Salary Insight
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Required Skills
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