Assistant General Manager, Pickleball & Food Hall Venue
Overview
You will own daily operations at a pickleball and food hall venue in Kansas City, supporting the General Manager and stepping in as acting GM when needed. You will lead a staff of 10-15 across food vendors and recreation, using Toast POS to track sales, manage inventory, and drive reporting. You will partner with the GM on vendor negotiations, event planning, and marketing to boost venue traffic. This role combines hospitality, recreation, and community building, with Toast POS fluency required and room to grow into a GM role.
What You'll Do7
- 1Step in as acting GM during absences, overseeing all venue operations from opening to closing
- 2Build staff schedules, onboard new hires, and lead training to maintain service standards
- 3Use Toast POS to monitor sales, generate shift reports, and identify efficiency gaps
- 4Coordinate with food vendors on inventory, ordering, and quality, ensuring stock levels match demand
- 5Plan and execute weekly events and promotions, leveraging Toast POS data to target guest preferences
- 6Enforce health, safety, and labor regulations, conducting daily walkthroughs and corrective actions
- 7Resolve guest issues in real time, turning complaints into repeat visits through service recovery
Requirements6
- 12+ years of hospitality management experience, preferably in food and beverage or recreation venues
- 2Hands-on experience with Toast POS and comfort using digital management tools
- 3Demonstrated leadership of front-line teams, including scheduling and coaching
- 4Strong verbal and written communication skills for vendor and staff interactions
- 5Flexibility to work nights, weekends, and holidays as business demands
- 6A passion for pickleball, sports, or recreation is a plus
Salary Insight
$60k per year
Location
Required Skills
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