Assistant Director of Housekeeping Public Areas, Hospitality Operations
Overview
Own the public areas housekeeping leadership for a high-volume hospitality property in South Phoenix. Scale and optimize labor, productivity, and standards across frontline teams, supervisors, and managers while ensuring client and company expectations are consistently met. This hands-on role partners with senior leadership to drive accountability and operational excellence in cleanliness and presentation. The role stands out through its visible leadership, focus on workforce development, and cross-department collaboration.
What You'll Do12
- 1Direct all public area housekeeping operations and ensure consistency in cleanliness and service standards
- 2Lead housekeeping managers, supervisors, and frontline employees to achieve targets
- 3Maintain public spaces to hotel client and company standards and conduct operational inspections
- 4Develop staffing plans and schedules based on occupancy, events, and needs
- 5Monitor labor costs, productivity, overtime, staffing levels, and departmental performance
- 6Coach and develop leaders to improve performance, accountability, and engagement
- 7Partner with senior leadership on workforce planning, hiring, training, and retention
- 8Oversee onboarding, training, performance management, and development
- 9Coordinate deep cleaning projects and operational initiatives
- 10Build relationships with hotel leadership and other departments to respond to issues and changing demands
- 11Maintain safety compliance and adherence to company procedures
- 12Support the Director of Housekeeping and take on additional operational leadership as needed
Requirements10
- 1Minimum of 5 years of progressive housekeeping leadership experience in hotel, resort, hospitality, or high-volume environment
- 2Experience at Housekeeping Manager, Senior Housekeeping Manager, Assistant Director, or comparable level preferred
- 3Public area housekeeping experience highly preferred
- 4Proven experience managing supervisors and large frontline teams
- 5Strong knowledge of housekeeping operations, productivity standards, labor management, and scheduling
- 6Demonstrated ability to develop leaders and hold teams accountable for performance
- 7Strong client service, communication, organizational, and problem-solving skills
- 8Ability to manage multiple priorities in a fast-paced environment
- 9Commitment to cleanliness, safety, service, and operational excellence
- 10Flexible availability including weekends and holidays
Salary Insight
$70 - $80k per year
Location
Required Skills
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