Administrator - Desk Side Services AMT Asset Management Software
Overview
The Tools & Automation Engineer role enhances operational efficiency by developing automation tools for asset management and ITIL processes. This position ensures solutions align with organizational quality and cost standards while delivering high-quality code and supporting projects. The engineer will collaborate to improve systems and respond to client requests.
What You'll Do5
- 1Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies
- 2Provide On-Call Support For Escalated Issues Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems
- 3Conduct Knowledge Base Updates And Management Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities
- 4Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time Utilizing Asset Management Software To Track And Manage Incidents Effectively
- 5Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases
Requirements5
- 15+ years Building ETL Pipelines With Spark And Airflow
- 23-5 seasons Experience In Asset Management And ITIL Processes
- 3Certification In Asset Management Optional But Valuable
- 4ITil Foundation Certification Optional But Valuable
- 5Minimum Salary US $XX,XXX
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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