Account Manager, B2B Services & Facility Solutions
Overview
Own and grow strategic B2B client relationships across White Plains and surrounding counties with field support and contractor coordination. Lead retention, expansion, and service diversification for multiple client sites while ensuring high satisfaction and quality control. Collaborate with cross functional teams to manage contractor performance, pricing, and logistics and to resolve client issues promptly. This role combines account management, sales, and on site operations to deliver comprehensive City Wide building solutions.
What You'll Do10
- 1Build and manage all aspects of assigned client relationships including retention expansion and diversification of City Wide building solutions
- 2Design and execute a tailored service strategy and schedule for each client
- 3Negotiate and enter into agreements for additional services including pricing staffing and logistics
- 4Oversee Contractor relationships including interviewing hiring pricing terms agreements service specs compliance and contractor changes as needed
- 5Ensure quality and client satisfaction through detailed inspections and follow through on commitments
- 6Supervise Night Managers to ensure client strategy is executed and services are performed correctly
- 7Promote procurement of supplies for clients and monitor usage
- 8Communicate client issues with Contractors and Director of Operations promptly and effectively
- 9Use CRM to conduct client inspections manage charges and routing
- 10Schedule non routine activities and maintain Building Information Sheets BIS FSM Summary Sheets and Exhibit As
Requirements8
- 11+ years outside B2B account management and sales experience; property management building maintenance or facility management preferred but not required
- 21+ years track record of success in a client retention and growth role with measurable goals
- 3Highly detail oriented with excellent follow through on commitments
- 4Positive outgoing personality with strong relationship building skills
- 5Excellent verbal and written communication skills
- 6Proficient in Microsoft Office CRM database and strong computer skills
- 7Ability to travel daily to client locations locally and within 50 miles
- 8College degree
Salary Insight
$60 - $100k per year
Location
Required Skills
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